Shipping & Returns
Shipping Policy for SIPFUSION
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Last Updated: 27/12/2023
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1. Shipping Destinations
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We currently ship within Australia, offering nationwide delivery.
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2. Processing Time
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Orders are typically processed within 1-2 business days. However, during peak periods, processing times may vary.
3. Shipping Methods
We use reputable carriers to ensure reliable and timely delivery. Standard shipping is available at checkout.
4. Shipping Costs
Shipping costs are calculated at checkout based on the destination and the selected shipping method.
5. Estimated Delivery Times
Estimated delivery times vary depending on the shipping method chosen and the delivery address. Standard shipping typically takes [X] days, while express shipping takes approximately [Y] days.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our website or the carrier's website.
7. Delays and Issues
While we strive to meet the estimated delivery times, unforeseen delays may occur. We will notify you promptly of any issues affecting the delivery of your order.
8. Lost or Damaged Items
In the rare event that your order is lost or damaged during transit, please contact us at [sipfusion1@gmail.com], and we will assist you in resolving the issue. You can also reach out to us through our chat feature in the website and someone from our Customer Support Team can reach back to your regarding your concerns.
9. Customs and Duties
For international orders, customers are responsible for any customs duties or taxes
imposed by their respective countries.
10. Returns Due to Non-Delivery
If an order is returned to us due to non-delivery (e.g., incorrect address), the customer is responsible for additional shipping costs to resend the order.
11. Contact Us
For further inquiries about our Shipping Policy, please contact us at sipfusion1@gmail.com.
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By placing an order with SIPFUSION, you agree to the terms of this Shipping Policy.
Return & Exchange Policy for SIPFUSION
Last Updated: 27/12/2023
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1. Returns and Exchanges
At SIPFUSION, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer returns and exchanges within 14 days of receiving your order.
2. Eligibility
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
3. How to Initiate a Return or Exchange
Contact our customer service team at [sipfusion1@gmail.com] or the chat feature on the website within 14 days of receiving your order to initiate the return or exchange process. Please provide your order number and a brief explanation of the reason for the return.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.
5. Refund Process
Once we receive the returned item and verify its condition, we will process the refund to the original payment method. Refunds may take several business days to appear in your account.
6. Exchanges
If you wish to exchange an item, please specify the replacement item when initiating the
return. Exchanges will be processed upon receipt and inspection of the returned item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [sipfusion1@gmail.com], and we will assist you in resolving the issue. You can also reach out to us through our chat feature in the website and someone from our Customer Support Team can reach back to your regarding your concerns.
8. Non-Returnable Items
Certain items, such as personalized or intimate goods, are not eligible for return or exchange unless they are defective or damaged upon receipt.
9. Contact Us
For further inquiries about our Return Policy, please contact us at sipfusion1@gmail.com.
By making a purchase with SIPFUSION, you agree to the terms of this Return Policy.